Customer Support
How can we help?
Account and billing questions, trouble connecting your IRS records, or something that is not working the way it should. Send us a message and we will reply within one business day.
Send us a message
Tell us what is going on and we will follow up by email. The more detail you can give, the faster we can help.
Message received.
Thanks for reaching out. We will reply to the email address you gave us within one business day.
Faster than a message
Speak with an expertTrying to work out what your IRS account or a notice actually means? Rocky answers that faster than we can.
IRS Notice DecoderGot a letter from the IRS? Find out what it means, free.
Resource CenterGuides on IRS notices, payment plans, and what your account is telling you.
What to include
- The email address on your TaxRock account
- What you were trying to do when the problem happened
- The notice number if your question is about an IRS letter
- A screenshot, if something looks wrong on screen
Please do not send your Social Security number, IRS login, or any password. We will never ask for them.
Prefer email?
Write to us directly and we will pick it up from there, same one business day reply.